Client Onboarding Specialist

StoreHub WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Client Onboarding Specialist

Are you a retail or F&B operations leader who’s ready to help hundreds of businesses succeed?

With over 17,000+ retailers and restaurants in 15 countries, StoreHub is on a mission to enable every business, big or small, to thrive.

We’re looking for someone who has managed the day-to‑to‑day operations of a store, outlet, or restaurant — from managing staff and inventory to ensuring smooth processes — and is now ready to guide other business owners to success using our technology.

Key Responsibilities

• Oversee the full onboarding journey for new merchants, including welcome calls, product setup, training, hardware delivery, and Go‑Live check‑ins
• Build strong relationships with merchants, acting as their trusted advisor and problem‑solver
• Provide training and guidance to ensure merchants make the most of StoreHub’s features (POS, QR ordering, delivery services, membership programs, etc.)
• Coordinate with internal teams (Sales, Support, Product) to resolve onboarding issues quickly
• Track onboarding metrics such as Go‑Live timelines, customer satisfaction (CSAT), and retention, continuously improving processes to boost merchant success

Skills & Qualifications

Why Join Us

What makes working at StoreHub awesome (and refreshing!)

CHANGE.

Our core values are super important to us. The more you resonate with them, the more you’ll find yourself a good fit.

We do have all the other cool perks too :

We are an equal‑opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

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