Senior Customer Quality Engineer

The Senior Customer Quality Engineer will lead the Customer Quality Engineering Team and act as the primary interface with customers.

• Lead and mentor a team of CQEs, providing direction, guidance and support in managing customer quality issues.
• Build and develop team capability through training, coaching and performance management.
• Lead customer complaint management, ensuring timely and effective resolution through 8D, 5-Why, and root cause analysis.
• Build and maintain strong relationships with customer quality representatives and drive continuous improvement.
• Represent the company in customer audits, visits, and performance reviews.
• Allocate responsibilities, monitor performance and ensure team delivers on KPIs (DPPM, audit finding closure and customer scorecards).
• Ensure robust quality documentation and customer-specific requirements are deployed across operations.

Requirement : -