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Customer Service Representative
IGT SolutionsPetaling Jaya, Selangor, Malaysia13 jam yang lalu
Penerangan pekerjaanFluency in both English and Mandarin (Cantonese would be an added advantage), with excellent verbal and written communication skills Previous experience in a customer service or call center role, ideally in a similar industry Strong problem-solving and critical thinking abilities to handle a variety of customer queries Commitment to providing exceptional customer service and a genuine desire to help others Ability to work effectively in a fast-paced environment and adapt to changing priorities Proficient in using computer systems and various software applications Generous annual leave and sick leave entitlements Opportunities for career advancement and skills training Collaborative and supportive team culture Modern, well-equipped office facilities EPF, SOCSO Corporate Discount Dental & Optical claims 负责 中国,台湾 以及其他国家客户在线咨询答疑,针对客户咨询需求,提供有效解答 与有关部门保持良好的沟通与合作 在客户服务和准确信息方面超越客户的期望 团队合作以实现所需的 KPI 元素和 SLA 处理来自客户的进出电话和电邮,提供准确及时的信息 维护详细的客户互动记录,并根据需要进行跟进 通过提供有关流程和程序的反馈,参与持续改进 积极参与团队会议和培训课程,提升自己的技能 必须能够流利地使用 中文和英语 进行交流 (会粤语是附加优势) 必须能 读 & 写 简体,繁体 中文 , 和 英文 轮班制度24 / 7 (每星期工作5天,每天9小時,包括休息时间) 学历 : SPM, UEC, O-level 或更高 欢迎无工作经验申请 综合医疗和牙科保险 年假和病假 职业晋升和技能培训机会 协作和支持的团队文化 现代化、设施完善的办公环境 EPF, SOCSO 企业优惠
What you'll be doing
- Deliver outstanding customer support via online channels to clients from China & Taiwan, and other regions.
- Handle inbound and outbound calls from customers, providing accurate and timely information
- Respond to customer inquiries and complaints in a professional and empathetic manner
- Identify customer needs and provide solutions or escalate complex issues to appropriate teams
- Maintain detailed records of customer interactions and follow up as required
- Education : SPM, UEC, O-level or; and above
- Working Hours : 24 / 7 Rotational Shift - 5 days working
- Fresh Grads are welcome to apply
What we're looking for
What we offer
Location : Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1 / 51a, Seksyen U1, 40150 Shah Alam, Selangor (Linked LRT or KTM Subang Jaya station)
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
您的工作内容
我们在寻找的人才
我们提供的福利
在IGT Solutions,我们致力于创造一个让员工茁壮成长的环境。除了具有竞争力的薪资外,我们还提供一系列福利,支持您的身心健康和职业发展,包括 :
工作地点 : Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1 / 51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站)
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