Retail Manager

HeroMarket, founded in 2005, began as a friendly neighbourhood store in Klang Valley and has since expanded to 35 outlets across Peninsular Malaysia. The company is driven by a commitment to quality and community service, offering a wide range of products to meet the needs of customers. Known for its strong presence and reputation, HeroMarket continues to grow as a trusted retail provider. The company thrives on delivering excellence while maintaining a focus on customer satisfaction.

Role Description

This is a full‑time hybrid role for a Retail Manager, based in Subang Jaya, with opportunities for some remote work. The Retail Manager will oversee store operations, ensure high levels of customer service and satisfaction, lead and manage sales strategies, and supervise team performance. The role also involves analysing sales data, maintaining inventory levels, and implementing best practices to achieve organisational goals.

Qualifications

• Strong Communication and Customer Service skills with a focus on ensuring Customer Satisfaction
• Team Management experience, including the ability to motivate and lead staff effectively
• Proven Sales skills and the ability to drive sales growth
• Analytical and problem‑solving abilities to manage operations efficiently
• More than 30 years of retail experience with international and local retail chains
• Prior experience in retail management or a similar leadership role is advantageous
• Good organisational and multitasking skills for dynamic retail environments

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industry

Retail Groceries

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