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E-commerce Support - Mandarin (Work From Home)
TPSungai Petani, Kedah, Malaysia2 hari lalu
Penerangan pekerjaanProficiency in Mandarin (spoken and written) and English . Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply. Strong communication and problem-solving skills. Ability to handle multiple tasks and work under pressure. Flexibility to work on rotational shifts , including weekends and public holidays. Willing to work night shift Competitive salary and benefits package. Paid training and career development opportunities. A supportive and diverse work environment. Opportunities to grow within the company.
Overview
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME . In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls . You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities
- Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
- Provide accurate information, solutions, and assistance to customers.
- Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
- Document customer interactions and update records in the system.
- Escalate complex issues to the relevant teams when necessary.
- Work closely with team members and supervisors to achieve performance targets and service level agreements.
- Maintain a positive and customer-first attitude at all times.
Qualifications
What We Offer
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Buat amaran kerja untuk carian ini
Support Mandarin • Sungai Petani, Kedah, Malaysia
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