WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker

EYZ Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Provide

professional and empathetic support

to customers via

email

and

live chat .

Diagnose technical issues and escalate complex cases to relevant teams with proper documentation.

Maintain accurate and organized records of all customer interactions using CRM tools.

Assist customers with

account management ,

platform navigation , and

troubleshooting .

Work collaboratively with team members to achieve

performance goals

and ensure

customer satisfaction .

Qualifications and Skills

Minimum

1–2 years

of customer support experience, preferably in the

fintech

or

crypto

industry.

Hands-on knowledge of

cryptocurrencies ,

blockchain , or

trading platforms

is an added advantage.

Excellent

written communication skills

with strong attention to detail.

Ability to remain calm and efficient in

high-pressure situations .

Fast learner with a

technical mindset

and adaptability to new tools and platforms.

Strong

problem-solving skills

and a customer-first approach.

Other Requirements

Stable

internet connection

and a

dedicated workspace

for remote work.

Willingness to work on

rotational shifts , including

weekends

and

public holidays .

Employment details

Seniority level : Entry level

Employment type : Full-time

Industries : Outsourcing and Offshoring Consulting

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