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Associate Engineer (Workplace) – IT Fresh Graduate

Associate Engineer (Workplace) – IT Fresh Graduate

CTC GLOBAL SDN BHDKlang City, Selangor, Malaysia
17 hari lalu
Penerangan pekerjaan

Responsibilities

  • Technical Support : Provide first-level support for hardware, software, printers, and network
  • Troubleshooting : Diagnose common problems and escalate complex cases to senior engineers or supervisors.
  • System Setup : Assist with installation, configuration, upgrades, and preventive maintenance of IT systems.
  • Deployment & Rollouts : Support new deployments, relocations (Moves, Adds, Changes), and project rollouts.
  • Service Delivery : Ensure all tasks meet SLA requirements and deliver high customer satisfaction.
  • Escalation Management : Escalate unresolved issues properly and follow up to ensure timely closure.
  • Inventory & Documentation : Assist in maintaining IT equipment inventory and keep accurate service records.
  • Learning & Mentorship : Participate in structured training, shadowing, and guided assignments under experienced mentors.
  • Skills Development : Pursue relevant certifications and continuous learning as part of your career growth

Requirements

  • Qualifications : Degree / Diploma in Computer Science, Information Technology, or Computer / Telecommunication Engineering.
  • Technical Expertise : Good knowledge of IT troubleshooting methodology, root cause analysis, and system diagnostics.
  • Communication Skills : Fluent in English, with strong written and verbal communication abilities. (Mandarin will be an added advantage)
  • Interpersonal Skills : Possess good interpersonal skills, with a customer service mindset.
  • Adaptability : Flexible and able to thrive in a fast-paced IT environment while meeting evolving user requirements.
  • Independence : Able to take ownership of tasks and work effectively with minimal supervision.
  • Mobility : Willing to travel within Klang Valley and possess own transport
  • #J-18808-Ljbffr

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    It Graduate • Klang City, Selangor, Malaysia

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