Customer Service cum Operations Executive

Responsibilities :

• Handling Customer's inquiries and ensure to comply with operation procedures
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loader to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the relevant parties
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Attending to Customs, Agents and Government Authorities enquires
• Provides quotations to customers
• Support Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration and liaison with airlines and customers.
• To ensure timely and accurate handling of all tradenet declarations and submissions.
• To ensure billing is completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the Sales and Finance.
• Any other ad hoc basis work on administrative duties assigned by the Manager.

Requirements :