Lodging Partner Associate, Vietnamese Language Support

Overview

Location : Malaysia - Selangor - Subang Jaya

Department : Operations & Services

Job type : Full-Time Regular

Closing date : 10 / 27 / 2025

ID : R-95826

Why Join Us?

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees\' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Role

Lodging Partner Associate, Vietnamese Language Support

Introduction to the team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Expedia Product & Technology division of Expedia Group. We bring functional excellence and expertise across three areas : operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

Responsibilities

• Assist partners on our product and services promptly via multiple channels (phone, chat and email)
• Lead and resolve issues and complaints with high quality resolution in inventory management, financial and training
• Document and classify interactions and issues accurately in the appropriate systems
• Report on emerging and recurring issues promptly
• Adhere to internal processes and policies when interacting with partners
• Maintain and promote excellent partner relations in a positive, compassionate, and professional attitude in all interactions
• Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
• Educate lodging partners on the self-service features available
• Build firm knowledge on product, processes, and policies
• Review and identify root cause for all intensified cases to propose improvements to reduce recurrence

Qualifications

Accommodation

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Expedia Group\'s family of brands includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST :

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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