SERVICE ADVISOR

About the role

We are seeking a talented and experienced Service Advisor to join our team in Ipoh, Perak. As a full-time Service Advisor, you will be the key point of contact for our valued customers, providing exceptional customer service and technical expertise to ensure their vehicles are serviced to the highest standards.

What you'll be doing

• Serve as the primary liaison between customers and the service department
• Greet and welcome customers, assess their service needs, and provide accurate estimates
• Communicate openly with customers to understand their concerns and expectations
• Coordinate the scheduling and completion of all vehicle repairs and maintenance
• Ensure timely and high-quality service delivery, keeping customers informed of progress
• Promote and sell additional services and parts to enhance the customer experience
• Maintain detailed records of all customer interactions and service activities
• Assist with inventory management and ordering of necessary parts and supplies
• Contribute to the continuous improvement of service processes and customer satisfaction

What were looking for

What we offer

We are committed to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including :

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