3PL Claims & Reconciliation Executive - Logistics SG Operations (Open for Fresh Grad)
ShopeeKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanEnsure to receive the invoices timely from the external party Ensure to raise the Purchase Request (PR) and Purchase Order (PO) immediately after receiving the invoices for finance team to process the payment timely to avoid Late Payment Penalty Ensure the external party did not bill the company unnecessarily and flag out for unusual spike / abnormalities Handle the back and forth disputes for any discrepancies between the company & the external party Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies Handle the compensation process for lost and damaged orders to customers or clients Handle the claiming process for lost and damaged orders from the external party Handle the back and forth disputes for any discrepancies between the company & the external party Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies Investigate claims related to loss, damage, or theft of goods during transportation, reviewing claims to determine their validity. Process claims / external party invoices according to company policies and procedures, negotiating settlements with customers or clients to resolve claims in a fair and efficient manner. Liaise with external parties to ensure timely and accurate payment of claims and invoices. Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports. Monitor and analyze claims data to identify trends and patterns, and recommend process improvements to prevent future claims. Ensure compliance with all regulatory requirements related to claims handling and processing. Collaborate with cross-functional stakeholders such as Customer Service, Dispute, Payment, Finance, Business Development and Fraud team to ensure a seamless claims process and positive customer experience. Support Regional Team’s ad-hoc requests such as providing and analyzing data to close any gaps in the current process. Support any ad hoc projects relating to the enhancement of Claims and Reconciliation process Support Vendor Management team for cross-functional stakeholders escalations relating to Logistic system such as Shopee sellers encounter a system error in arranging shipment or printing the labels At least 2-3 years of working experience in billing and claim related roles Possess high integrity, with strong negotiation and interpersonal skills. Outstanding ability in engaging stakeholders for justification. Good logical thinking and problem solving skills. Data driven and detail oriented person. High proficiency in MS Excel. Team player, and strong in both written skills and verbal communication. Mid-Senior level Full-time Other Internet Marketplace Platforms and Technology Information and Internet
Overview
3PL Claims & Reconciliation Executive - Logistics SG Operations (Open for Fresh Grad)
Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Ensure to receive the invoices timely from the external party
- Ensure to raise the Purchase Request (PR) and Purchase Order (PO) immediately after receiving the invoices for finance team to process the payment timely to avoid Late Payment Penalty
- Ensure the external party did not bill the company unnecessarily and flag out for unusual spike / abnormalities
- Handle the back and forth disputes for any discrepancies between the company & the external party
- Ensure the external party provides the Credit Notes or Bank Transfer after resolving the discrepancies
3PL Invoice Reconciliation
Lost & Damaged Claims
General
Requirements
Seniority level
Employment type
Job function
Industries
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Logistic Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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