Senior Customer Service Representative

What you will do :

• Build a strong understanding of the StoreHub platform to help customers solve more complex technical issues through phone, email, and chat.
• Handle escalated or sensitive support tickets, working with teams like Product, Engineering, or Hardware to ensure fast and accurate solutions.
• Investigate technical problems by replicating bugs, checking logs, and preparing clear reports for Tier 2 or Engineering teams.
• Deliver a great customer experience by showing empathy, professionalism, and taking full ownership of each case.
• Manage advanced issues from start to finish—whether it’s software bugs, hardware problems, or unclear processes.
• Work with the Beep Care Team and other teams to resolve issues related to delivery, merchant hardware, or logistics.
• Follow and improve our bug reporting process, and highlight common problems or areas that need improvement.
• Help the team by sharing findings, discussing cases in team huddles, and guiding junior teammates when needed.

What you will need to have :

What makes working at StoreHub awesome (and refreshing!) :

CHANGE.

Our core values are super important to us. The more you resonate with them, the more you\'ll find yourself a good fit.

We do have all the other cool perks too :

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

#J-18808-Ljbffr