Tawaran kerja ini tidak tersedia di negara anda.
Manager, Customer Care
Align Technology, Inc.Malaysia, Malaysia1 hari lalu
Penerangan pekerjaanCustomer Success & Retention : Develop strategies to enhance retention, loyalty, and satisfaction across ROA; ensure a seamless customer journey from sales to support; define and monitor key metrics; analyze data to address challenges and opportunities; collaborate on value propositions for iTero software and hardware; monitor handling of requests and complaints; drive improvements to meet SLAs and improve CSAT / NPS. Customer Care Operations : Lead regional support teams, tailor strategies to regional needs, ensure high-quality support delivery, monitor performance, drive customer-centric initiatives, coordinate with sales and support teams, and maintain cross-functional relationships. Strategic Projects & Initiatives : Support CI initiatives; liaise between global and regional teams for project execution; align with projects on systems rollout, IT enablement, and process automation; drive commercial infrastructure and customer excellence initiatives. Leadership & Culture : Promote quality, agility, accountability; foster collaboration; ensure safety and compliance; participate in goal achievement; perform other duties as assigned. Skills & Expertise : Knowledge of contact center operations and CMS / IT systems; process management methods; ability to drive CI; business continuity planning; project management; cross-functional project leadership; data analytics; Windows proficiency; strong communication and stakeholder management; ability to work independently; English, Bahasa Malaysia, Mandarin; Cantonese a plus; dental / orthodontic knowledge or experience is advantageous.
Manager, Customer Care
Department : Operations
Employment Type : Full Time
Location : APAC-Malaysia
Overview
Join a team that is changing millions of lives. At Align Technology, we believe a great smile can transform a person’s life and we create technology that gives people the confidence to take on whatever’s next. Align pioneered the Invisalign system and continues to push the boundaries of innovation. This role leads a regional customer care team and collaborates with APAC and global stakeholders to deliver a world-class customer experience.
About this opportunity
The Manager, Customer Service (ROA) shapes and executes the customer success strategy, ensuring post-sales satisfaction, loyalty, and retention through seamless engagement and support. The incumbent leads a regional team with growth potential and collaborates with customer-facing teams in APAC and global stakeholders.
In this role, you will…
- Customer Success Leadership : Oversee customer success operations, align with business goals, and deliver service that meets or exceeds KPIs and customer expectations.
- Cross-functional Collaboration : Partner with internal and external stakeholders to enhance customer satisfaction and service ROI.
- Project Execution : Drive strategic initiatives, including new product launches and business process automation, ensuring effective delivery.
- Customer Care Oversight : Manage support activities across assigned markets, enabling workflows that improve NPS.
- Commercial Infrastructure & Excellence : Lead development and execution of strategies to strengthen organizational effectiveness.
- Continuous Improvement : Champion process optimization to elevate customer experience and efficiency.
- Leadership by Example : Lead escalations and build rapport with global stakeholders.
Success requires a dynamic, hands-on leader who thrives in a fast-paced, mid-sized international environment and embodies Align’s culture of entrepreneurship, authentic leadership, and execution. The role supports regional customers and ensures high-quality service levels with KPI attainment and customer partner needs in mind.
Key responsibilities
Sound like a good fit?
Apply to express interest. If this isn7t the right fit, consider joining Align’s Talent Network to receive future opportunity notices.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Manager • Malaysia, Malaysia
Pekerjaan yang berkaitan
As a Customer Success Technical Engineer, you'll ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA engine).
You'll be the primary technical a...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Product Operation Manager SHOPLINE 马来西亚 吉隆坡 (混合办公) What You'll Be Doing : Responsible for translating & monitor...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Business Development Manager - US market.Philippines, Malaysia, or other locations in Asia.We revolutionize talent acquisition by leveraging data and automation.
Our platform uses LLMs to transform ...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans.
Being part of PRISM+’s elite team of customer service professionals ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Client Managers serve as the account holder and 1st level of case escalations.They build relationships with clients and act as their guide and advocate in every interaction with the business.As the...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
As a Specialist / Assistant Manager in Service Optimization at GoGlobal, you will play a critical role in analysing, documenting, and optimizing our business processes.
You will work closely with vari...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Our client is a mission-driven beauty brand that believes beauty goes beyond skin deep.They specialize in creating high-performance, vegan, and 100% cruelty-free makeup and skincare products.For ev...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
Chemin, TDCX’s AI-focused subsidiary, is launching a new gig work opportunity for individuals eager to earn while contributing to cutting-edge AI projects.
In this project, we are partnering with a ...Tunjukkan lagiKemas kini terakhir: 1 jam yang lalu
Location : Remote (Work from Home).Schedule : 8-5 Mon-Fri (PST;CST;EST).Compensation : $1,200 USD per month.We specialize in providing fencing solutions for residential, commercial, and industrial pro...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
)
Customer Success Technical Engineer - APAC
Ververica GmbHMYQuick Apply
Product Operation Manager
SHOPLINEMYQuick Apply
Business Development Manager - US Market
QodePahang, Pahang, MYQuick Apply
Customer Service Officer Offshore (Remote)
PRISM+MYQuick Apply
- Dinaikkan pangkat
Manager, Route Revenue - China
Flightjobs / DVV MediaMalaysia (MY) We are currently looking for an analytical and data-driven individual to take on the role as .Manager, Route Revenue – China .
The ideal candidate must be a critical and analytical thinker with stro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Sales Executive (East Coast)
X1R Global Sdn BhdPahangMalaysia, Pahang, Malaysia Do you want a sales role where.We’ve led the aftermarket car-care industry for over 20 years and are now expanding rapidly across Malaysia.
Why You’ll Love Working With Us.SOCSO & EPF, 21 days annua...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
Client Manager - Malaysia-based
First AdvantageMalaysia, Remote, MYQuick Apply
Service Optimization Specialist / Assistant Manager
GoGlobalMYQuick Apply
42868265232 - Customer Success Manager 2
Activate TalentMYQuick Apply
- Dinaikkan pangkat
Technical Sales Manager Malaysia (m / f / d)
MELAG MedizintechnikMalaysia, Malaysia MELAG Medizintechnik, founded in 1951, is the world-leading manufacturer of sterilizers and washerdisinfectors for medical and dental clinics.
As a family-owned and managed company, our guiding ethi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Baharu!
Mandarin Speaker - Banking Customer Service Roleplay (Remote)
CheminMYQuick Apply
Customer Service - Asia
ScalesourceMYQuick Apply
- Dinaikkan pangkat
Customer Success Manager
ImpressMalaysia, Malaysia We combine I / O Psychology with AI to create application screening processes that allow each and every candidate to undergo a structured interview.
While candidates benefit from the enhanced experien...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Health, Safety and Environment Manager
PEOPLE PROFILERSPahangMalaysia, Pahang, Malaysia Ensure the application and monitoring of the Resort's hygiene policy.Support and monitor the implementation of SOPs and specific new standards defined in our Resorts.
Ensure proactive communication ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Account Operations Manager
ConfidentialMalaysia, India The Regional Section Manager of Account Operations is working directly with Account Operations Group Managers and responsible for the work of Account Operations Managers and Account Operations Repr...Tunjukkan lagiKemas kini terakhir: 27 hari yang lalu
Sales Manager - Pharmacy
INOVA PHARMACEUTICALS (AUST)MY Nova is a different kind of health company.We are leading the way to better health by delivering innovative, patient-centric products that improve the lives of people around the world.Our diverse p...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Baharu!
Customer Policy Servicing, Team Lead
Cover More GroupMY Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide.Established in 1982 we offer a comprehensive portfolio of travel insurance solution...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
Sales Consulting Snr Manager
CernerMY Responsible for positioning Oracle Session Delivery Portfolio with Enterprise and Service Providers in the JAPAC Region.Serve as a subject matter expert on Oracle SBC and related Oracle Communicati...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu