IT Technical Support I

POSITION SUMMARY :

Are you a Tech Enthusiast or someone who enjoys problem-solving and interacting with others? IT Technical Support would be a reliable option for you to get started in the fast-paced Tech industry. Fantastic chance!

As a IT Technical Support at AE, you will play a critical role in delivering assistance for hardware and software issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc.

RESPONSIBILITIES :

• Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
• Tracks PC problems and resolves them in a prompt and courteous manner.
• Logs, monitors, resolves and closes tickets in the Service Desk Tool.
• Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
• Works on software installation, update, and configuration as directed by PC Coordinator(s).
• Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.
• Works on maintaining, configuring printers, copy machine and PABX (or VOIP) etc.
• Works on updating support information such as PC inventory, PC Loaners, IT assets etc.
• Assists with training for new hires and internal customers.
• Works with PC Support Coordinator(s) to determine daily / weekly priorities and to troubleshoot advanced technical problems.
• Evaluates and purchases IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.
• Adheres to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.
• Other duties assigned.

WORK ENVIRONMENT :

QUALIFICATIONS :

EXPERIENCE : Essential :

Desirable :

EDUCATION : Essential :

Desirable :

OTHERS :

WHY JOIN US!

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and etc. In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In Malaysia, we offer a rich benefits package that includes :

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