Technical Customer Success Manager (Korean Speaking)

Technical Customer Success Manager (Korean Speaking)

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About Us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

The Customer Success Manager (CxSM) ensures customers achieve maximum value from the organization’s technology solutions. By combining deep technical knowledge with strong relationship management, the CSM supports customers throughout their lifecycle—from onboarding and adoption to issue resolution and expansion. This role serves as a strategic advisor and technical expert, helping customers achieve their business outcomes while contributing to long‑term retention and growth.

About You

• Proven work experience in a similar role. ( min 4 years experience )
• Solid understanding of the IT industry, the specific digital services offered, and the ability to explain technical concepts to customer business value creation.
• Having the ability and the gravitas to think out-with the box and be open minded and welcome innovations
• Strong verbal and written communication skills to effectively convey information, provide guidance, address customer inquiries and concerns and foster positive business relationships.
• Exhibits a technical mindset with proficiency in digital and automation tools to drive organizational efficiency
• Technical Skills :

In-depth knowledge of SDWAN architecture and protocols (e.g., SDWAN overlay, VPN, routing)

What We Offer

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion / belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled‑friendly company and equal opportunity employer : don’t hesitate to tell us about your specific needs.

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Details

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