Associate Executive - Land Transport, Customer Service

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• Receive and act on instructions from customers regarding collection / delivery schedules.
• Request Invoice / Packing List when required and generate the documents.
• Verify that the goods quantity matches the Invoice / Packing List.
• Make necessary arrangements according to customer requests.
• Understand and communicate any special requests or requirements made by the customer to relevant people.
• Update and resolve issues that operations may not be able to comply with to meet deadlines.
• Provide any report or status update requested by the customer.
• On a monthly basis or when needed, update movement reports in TMS or SharePoint.
• Regularly check and follow up on email correspondence with customers and other related parties.
• Update daily reports on movements using MS Office software.
• Update monthly KPI reports on time.
• Perform cost updates in TMS or SharePoint and provide provision costs where necessary.
• Complete and verify all job files for the month within the month-end closing.
• Ensure all files are sorted and filed properly, and that reports and file records with relevant details are kept securely.
• Communicate and resolve any problems that may arise. Discuss and report any issues where operations cannot meet customer requirements.
• Follow up with relevant staff on jobs in progress to ensure customers are updated accordingly.
• Provide timely information / data to the Billing Section to raise invoices to customers on time.
• Minimum pass in SPM examination.
• Minimum 2 years of working experience in a 3PL company as Customer Service.
• Added advantage : Experience / knowledge in import / export procedures and experience in a warehouse environment.
• Commitment to quality.
• Effective meeting skills.
• Customer and service orientation.
• Strong information and communication skills.
• Team building and cooperation.

To be considered for this position you must have valid rights to work and live in Malaysia.

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