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Relationship Manager (Nationwide)

Relationship Manager (Nationwide)

AFFIN GroupTaiping, Perak, Malaysia
30+ hari lalu
Penerangan pekerjaan

Relationship Manager (Nationwide) – AFFIN Group

Join us at AFFIN where the open minds meet and be inspired by a shared commitment to great work. You don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability, Service Management, Client Relationship Management, Operations Management.

Responsibilities

  • Maximise earnings potential and revenue of relationships.
  • Review and monitor performance of accounts.
  • Ensure promptness and quality of credit processing.
  • Monitor overdue accounts and undertake prompt measures to prevent NPLs.
  • Provide customer level information to relevant parties within the Bank.
  • Facilitate the drawdown of facilities.
  • Support, identify, solicit and establish a high value client base.
  • Accountable for customer relationship and customer interface.
  • Manage proactively a portfolio of SME accounts by monitoring status and credit risk of each account.
  • Coordinate and liaise with branches / head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

  • Act as Backup Compliance Coordinator and assume responsibilities under BNM’s document policy and Bank’s Anti-Money Laundering Guidelines / Manual for the Business Centre (BC).
  • Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
  • Champion Operational Risk Management (ORM) activities in the Business Unit.
  • Liaise with Group Operational Risk Management (GORM) on ORM activities.
  • Report all operational defects via Loss Event Database (LED) in a timely manner.
  • Utilize Operational Risk tools (RCSA, KCS, KRI, ScAN) in managing risk exposure.
  • Undertake additional responsibilities assigned by immediate superior as required.
  • Act as Backup BCP / DRP Coordinator for Business Contingency Planning.

    • Job Requirements

  • Degree in Accounting, Finance, Banking, Business, Economics or similar discipline.
  • Experience in marketing and credit processing.
  • Strong command of Bahasa Malaysia and English, both oral and written.
  • Good public speaking and presentation skills.
  • Overall knowledge of Bank’s Credit, Operations and Product.
  • Keep abreast with SME issues, policies and trends in the country.
  • Basic business acumen and industry knowledge.

    • Seniority level

    Entry level

    Employment type

    Full-time

    Job function

    Sales and Business Development

    Industries

    Banking

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