Accounts Receivable Supervisor

Overview

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there’s a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. WORKING HOURS : 10AM – 7PM WORKPLACE TYPE : HYBRID As a

Supervisor, Accounts Receivable

responsible for leading the Accounts Receivable team for our Kuala Lumpur location supporting primarily the APAC & EMEA. You will be responsible for helping execute the Accounts Receivable and Cash Application strategy to ensure delivery of high-quality service to our Customers. This role is essential in supervising the Accounts Receivable team with a focus on automation activities and timely posting of Customer payments to enhance the Customer Experience while mitigating collections risks. You will also manage projects, support employee career development, and serve as a point of escalation to troubleshoot and quickly resolve Customer issues.

Responsibilities

Supervise IGS KL Account Receivable Team :

Oversee, guide, and direct the end-to-end delivery of Accounts Receivable and Cash Application operational services supporting the APAC and EMEA region to ensure efficient operations and timely posting. Lead Account Receivable team in day-to-day operations Expand and improve Cash Application, block order release and reporting automation activities Manage all aspects of ongoing activities and deadlines Support internal customer inquiries escalated as needed with a sense of urgency Train and Develop Team, especially in the areas of technology capabilities and skills Provide training to new employees and system users on Policies, SoPs, and Controls Maintain high level of Customer Service Strong ability to set clear goals and support manager to manage a high performing team

Enable Accounts Receivable and Collections Strategy

Enhance Accounts Receivable and Cash Application strategies aligned with the business needs, Customer experience, and the workforce at Ingredion. Collaborate with Key Business Partners and report on monthly performance Identify issues and process improvements for Steering committee review Continually implement enhancements to further improve and streamline processes, including proper testing and communication to Leadership Sugest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applications

Monitor SLAs and Reporting

Ensure adherence to Service Level Agreements, produce and review reports on performance, and identify and track any system, process, or performance issues. Escalate issues as necessary for timely resolution. Ensure that all risk mitigating controls are completed and addressed weekly Conduct all daily, weekly, and monthly activities to drive compliance to policies Support audits and work with Team on remediations as required Enforce and maintain SOX compliance for policies and procedures Assist with month-end and year-end close activities as needed

Project Management

Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.

Employee Development

Support the career development of employees in the IGS KL Accounts Receivable Team. Assess training needs, coach for performance improvement, and facilitate additional assignments and rotations to deepen employees\' understanding of Financial Operations processes.

What you will bring

Advanced knowledge of the policies, procedures, and controls of Accounts Receivable and Cash Application including a minimum of two (2) years of Customer to Cash value chain, Dispute Resolution, and Cash Application experience in a Global Shared Services environment. Bachelor's degree in finance or business related field Strong systems knowledge and passion for advancing technology integration to automate processes with proven technology expertise within the Customer to Cash value chain Strong computer skills including SAP, Salesforce, Microsoft Word, Excel (advanced), PowerPoint, and experience with new technologies to drive automation Proficient in English both written and spoken

Who you are

Proven ability to independently analyze complex problems, research complex issues, draw appropriate conclusions, and develop and implement innovative solutions. Exhibit influencing skills and collaborate effectively across multiple levels of the enterprise to produce positive business outcomes with Customers and internal Business Partners. Adapt and remain flexible in dealing with evolving business needs. Effectively manage ambiguity. Ability to prioritize and manage competing requests and priorities. Ability to lead team members to achieve departmental goals. Proven skill in promoting harmonious working relationships in a team environment. Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines. Highly organized with a high degree of attention to details. Push to drive personal and organizational results, make timely decisions.

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy : Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being Flexible Work Arrangements – We value flexibility to support you both professionally and personally Career Growth – Learning, training, and development opportunities Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally Employee Referral Program – Refer top talent and earn a bonus if they’re hired Malaysia / KL Office - Convenient Location : Office next to an LRT station and mall for easy commuting and errands.

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