Systems & Integration Lead

We are seeking the

Systems & Integration Lead

to own and manage the integrations, workflows, and reliability of our business technology stack. This is a

mid-senior role

focused on hands-on execution — ensuring that all internal and external systems (POS, CRM, WMS, HR, Finance, Marketing, Collaboration tools) work seamlessly together. The role is critical to reducing inefficiency, preventing data silos, and enabling smooth operations across the group. The Systems & Integration Lead will work under the

Head of Technology & Systems , partnering closely with Operations, Finance, HR, and Marketing. Key Responsibilities

System Ownership & Administration Act as the

primary owner

for all SaaS and enterprise systems (Notion, Slack, Google Workspace, HR / payroll, accounting, marketing automation, etc.). Manage user access, permissions, security, and compliance across all platforms. Maintain vendor relationships and renewals for SaaS subscriptions. Integration & Workflow Design Design and implement

API / middleware integrations

between systems (e.g., POS ↔ CRM ↔ WMS ↔ HR / payroll ↔ Finance). Use automation tools (Zapier, Make, custom middleware) to streamline workflows and reduce manual effort. Monitor and troubleshoot integration failures, ensuring reliability. Process Improvement & Support Partner with departments (Ops, Finance, HR, Marketing) to map workflows and identify gaps. Recommend and implement solutions that improve efficiency and reduce duplicated work. Provide Tier-2 support for system-related issues escalated by teams. Governance & Documentation Maintain

clear documentation

of system architecture, integration flows, and SOPs. Ensure systems comply with security, privacy, and data governance standards. Provide training and onboarding to staff for new tools or workflows. Key Outcomes (6–12 months)

Clear

system ownership map

for all platforms, with reliable administration and security. Fully documented integration flows between core systems (POS, CRM, WMS, HR, Finance, Marketing). 30–40% reduction in manual effort or duplicated tasks across departments through automation. High system uptime and reliability, with quick response to integration failures. Candidate Profile

Experience : 5–8 years in IT systems administration, integration, or digital operations roles. Proven experience managing SaaS platforms, enterprise systems, and user administration. Strong background in API integration, workflow automation, or middleware solutions. Retail / e-commerce experience is a plus. Hands-on technical ability with APIs, automation tools (Zapier, Make, etc.), and system configuration. Solid understanding of enterprise IT governance (permissions, security, compliance). Strong problem-solving and troubleshooting skills. Ability to work cross-functionally with non-technical teams. Character : Detail-oriented and reliable. Proactive in spotting gaps and solving problems. Strong communicator, translating technical issues into simple terms for business teams. Why Join Us

Be the

owner and architect

of integrations across a fast-scaling group spanning retail, beauty, wellness, and e-commerce. Work on

mission-critical systems

with direct impact on business efficiency. EMAX Beauté International is a leading beauty service provider in Malaysia, home to Beauté Library, Curvena, Venusde, and B+ Clinic. Since 2011, we’ve empowered people to look good and feel better with personalised treatments, expert care, and real results. With 9 centres and a passionate team, we focus on confidence, growth, and purpose-driven progress. If you’re driven by beauty, care, and impact, you’ll thrive with us. Perks and benefits : Bonus and Incentives, Staff Purchase / Free treatment incentives, Productive Atmosphere with work life balance. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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