Manager, IT Integration and Automation

Responsibilities

• Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system.
• Responsible of implement DHL standard digitalization & automation solution such as RPA, Power Platform, by working with local team and global IPA team.
• Responsible for data extractions for Power BI usage.
• Responsible for any other data analytics requirement initiated locally or within APAC, by utilizing DHL standard tools or platform.
• Responsible for creating and maintaining technical documentations throughout the project lifecycle
• Collaborate with business / operation teams / PI team understand thoroughly their need and issue to translate into IT solutions
• Ensure service requests and incidents are resolved within SLAs
• Perform study and implementation of new IT solutions to the business in a timely and quality manner
• Provide guidance on other team member on newly implemented solution.
• Constantly look for and recommend process / system improvement to business
• Manage projects as assigned from time to time
• Participate in the testing, training, implementation and post-implementation support for the projects.
• Investigate and resolve technical issues encounter by users
• Work with IT vendors for application maintenance and technical services

Requirements

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