Resident Engineer

Primary Objective :

Deliver on-site technical support and engineering services for banking IT systems in

collaboration with a telecommunications partner, ensuring optimal system performance, security,and compliance.

Key Responsibilities :

• On-site Infrastructure Support

Provide hands-on support for banking IT infrastructure : servers, networks, workstations,

and security appliances. Manage troubleshooting, patching, maintenance, upgrades,

and preventive care to ensure high availability and reliability.

Work with Telco partners to support connectivity, network provisioning, and integration of

Telco-provided services (e.g., MPLS circuits, leased lines, mobile connectivity) into

banking systems.

Act as the primary on-site escalation point (SPOC) for IT incidents. Ensure rapid

resolution, conduct root-cause analyses, and record detailed incident reports—including

RCA documentation for major issues.

Facilitate system upgrades and changes by coordinating with IT teams and

stakeholders. Ensure adherence to Service Level Agreements (SLAs) and minimal

service disruption.

Monitor system health using tools (e.g., SNMP, SolarWinds). Perform preventive

maintenance and trend analysis to preempt operational issues.

Implement and monitor security policies. Ensure that systems comply with industry

standards such as PCI DSS and internal audit requirements.

Maintain accurate technical documentation—network diagrams, system configurations,

change logs, escalation procedures—and provide regular status and incident reports.

Requirements :

field.

or financial services sector.

Job Type : Contract

Contract length : 12 months

Pay : RM3, RM5,000.00 per month

Work Location : In person