CS - Customer Service Associate (MENA Region) - Arabic Speaker | based in MY
Zeal GroupKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanDiploma or Degree At least 2–3 years of relevant experience in customer service / contact centre Experience in Forex / Finance industry is an added advantage Ability to multi‑task, fast learner, good follow‑through, problem‑solving skills, good comprehension, customer relations and proactive mindset Must be able to work on shifts, weekends and holidays on a rotational basis Fluent in English and Arabic (verbal and written) Medical Benefit Optical Benefit Life Insurance Meal Allowance Travel Allowance Health & Fitness Subsidy Staff Referral Bonus Program Long Service Rewards Work Anniversary Rewards Relocation Allowance Rental Subsidy (T&C applies) Employment Pass and Visa Sponsorship Relocation Benefits NOTE : Successful candidates will need to complete and pass 3‑weeks training before EP / Work Visa application. Candidates may need to leave the country during EP processing before being able to return to Malaysia again. Pre‑Call session with the TA team - 30 minutes 1st Interview session with Hiring Manager - 1 hour Final Interview session with Head of CS - 45 minutes
CS - Customer Service Associate (MENA Region) - Arabic Speaker (Kuala Lumpur, Malaysia)
Zeal Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Service Associate (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.
About Zeal Group
Zeal Group is an award‑winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.
Role
Our Customer Service department at Zeal Group is the supportive function that helps our clients with products / services. Our goal is to provide a seamless customer experience and continuously improve.
What you will be doing
- Perform tele‑sales and outbound calling activities
- Provide responses to all customer enquiries (online chats, emails and calls) in a timely and accurate manner
- Adhere to key performance metrics and contribute as a strong team player by going the extra miles
- Follow SOPs / manuscripts when performing daily tasks
- Escalate to team leader when detecting gaps or shortcomings in existing processes
- Highlight top enquiries from customers and common issues for the day
- Stay up‑to‑date on training and updates on changes to processes, systems, campaigns
- Escalate issues that require resolution which may indicate a larger underlying problem
- Manage customer expectations and explore win‑win solutions for customers and ZFX with the Team Leader
- Attend and participate in daily huddles to discuss key highlights, updates, successes and learning points
- Deliver a good customer experience on every interaction with clients
- Embrace ZFX core values and embed them into day‑to‑day tasks when serving clients and dealing with internal stakeholders
Requirements
Experience & Skills
Benefits
Interview Process
Seniority level
Associate
Employment type
Full‑time
Job function
Customer Service
Industries
Non‑profit Organizations and Primary and Secondary Education
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Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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