Process Manager (SME - Product Management)

Process Manager (SME - Product Management)

CIMB Federal Territory of Kuala Lumpur, Malaysia Responsible for overseeing and optimizing the end-to-end loan processing workflow for loan / financing products including developing and maintaining adequate documentation throughout the product’s lifecycle, troubleshooting and resolving issues pertaining to the product end to end process. To ensures that loan / financing processes are efficient, compliant with regulatory requirements, and aligned with the bank’s strategic objectives. Work closely with cross-functional teams to enhance loan / financing processing efficiency, improve customer experience, and mitigate operational risks. Description Manage Commercial Banking products playbook, SOP and P&P management. Work closely with DCORO, RCU and relevant parties. Product lifecycle management, product programs performance report, monitoring and trigger review. Prepare monthly Product Ops risk dashboard, work closely with relevant parties on the data, highlighting process performance, challenges, and improvement opportunities to senior management. To initiate process improvement project to improve operation efficiency, use data-driven insights to recommend process enhancements and ensure continuous improvement. Conduct regular audits to ensure adherence to established processes and regulatory requirements. Support Commercial Banking product processes and procedures, system support, and complaint management related to product & process. To ensure compliance with Bank Negara Malaysia (BNM) guidelines and CIMB Group’s policies & procedures and relevant guidelines. To support sales in the areas processes & procedures and revert to them timely. Take part in Forward30 initiatives to support / drive Commercial Banking MY’s Forward30 aspiration. To conduct ad-hoc business initiatives and projects. Seniority level

Mid-Senior level Employment type

Full-time Job function

Product Management Industries : Banking

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