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ACCOUNT MANAGER
WISE AI Sdn BhdSelangorMalaysia, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanMinimum of 3 years of experience in software solution sales with a strong track record of achieving recurring sales target. Excellent presentation and communication skills, with the ability to effectively convey complex information to clients. Strong analytical skills and the ability to manage multiple projects and relationships simultaneously. A customer-centric mindset with a focus on driving client satisfaction and delight. Willingness to work collaboratively in a team environment and adapt to changing client needs. Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs. Knowledge in cloud solution platform, computer vision, eKYC or AI technologies is an advantage. University or Bachelor’s Degree preferred, or equivalent experience. Engineering or technology education is a plus.
Overview
Are you a dedicated professional with a passion for nurturing client relationships and driving business success? We are seeking a skilled Account Manager to join our team, building and managing our existing strategic client relationship. In this role, you will play a crucial part in ensuring their continued satisfaction and exceptional customer success. If you thrive in a dynamic environment and excel at fostering long-term client partnerships, we want to hear from you.
JOB DESCRIPTION
Are you a dedicated professional with a passion for nurturing client relationships and driving business success? We are seeking a skilled Account Manager to join our team, building and managing our existing strategic client relationship. In this role, you will play a crucial part in ensuring their continued satisfaction and exceptional customer success. If you thrive in a dynamic environment and excel at fostering long-term client partnerships, we want to hear from you.
Job Responsibilities
- Build and nurture strong, long-lasting relationships with existing clients to foster trust and loyalty.
- Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
- Collaborate with internal teams, including sales, product development, solution, support, and marketing, to ensure client needs are met effectively.
- Identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs.
- Monitor client satisfaction levels and proactively address any issues or challenges to ensure ongoing satisfaction and retention.
- Prepare regular reports on account status, sales renewal performance, and client feedback to internal stakeholders.
- Work closely with the service delivery and technical teams to ensure clients receive the necessary services, such as solution design, installation, training, and support.
- Renew contracts and agreements with existing clients, negotiating terms and pricing as necessary to drive mutually beneficial outcomes.
Job Requirements
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Account Manager • SelangorMalaysia, Selangor, Malaysia
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