Associate Business Support Specialist (Korean Bilingual) - Open for Fresh Graduates

Associate Business Support Specialist (Korean Bilingual) - Open for Fresh Graduates

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Overview

Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization ensures that employee purchase orders, supplier invoices, and payments are processed timely and efficiently. The STS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and the STS Service and Relationship Delivery. The STS SRD Tier 1 team provides first-line support for internal and external customers, aiming for first-time resolution and minimal handoffs.

Responsibilities

• Be part of a global team of STS SRD Tier 1 professionals executing STS SRD processes (Follow the Sun Model where language-dependency allows).
• Handle tickets with high quality and timeliness according to defined SLAs.
• Provide first-in-class customer support through the case management tool (ServiceNow) and telephony systems.
• Understand their role in the end-to-end design and deliver high-quality service to employees and suppliers to increase customer satisfaction.
• Collaborate with SRD Tier 2 analysts and other STS subgroups to ensure a globally consistent approach.
• Adhere to the global process design, policies, and compliance requirements.
• Raise opportunities and pain points to inform continuous improvement, identify trends, and reduce recurring cases.
• Work with SRD Tier 2 and the Global Governance team on frequent flyers and other opportunities.
• Drive adoption and effective use of ServiceNow for documenting and tracking service requests and issues; use dashboards to drive productivity and consistency.
• Provide cover for other team members as required.

Education & Experience

Required Attributes

Physical Position Requirements

Possible Career Moves

Job Details

Note : This posting excludes unsolicited agency referrals. Referrals may increase interviewing chances.

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