Application Support Specialist

Overview

The job description seeks candidates with both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure. You\'ll work closely with internal teams and vendors to provide payment systems support in all areas of applications, including testing, design and analysis. You\'ll have the opportunity to develop and implement procedures, policies, and processes to ensure and improve system quality. In this role, you will monitor payment system processes to ensure timely and efficient resolution of IT application-related incidents by providing a 24x7 support model. You\'ll also optimize processes and workflows to improve efficiency, as well as enhancing user satisfaction with our payment systems, by improving usability, accessibility and value provided.

Key Responsibilities

Application Support & Monitoring

• Provide primary support for payment system applications
• Aggressively respond to service requests
• Manage and coordinate the SIT and UAT with technical, testing team and PayNet in according to the testing strategy
• Escalate issues to application vendors and keep track of the issues to ensure timely resolution
• Coordinate and deploy application fixes into Test and Production Environments
• Ensure compliance of payment system in line with regulatory requirements
• Coordinate with the respective vendors that supply the off-the-shelf applications in the new and upgrade projects
• Troubleshoot or escalate technical issues, working to provide solutions quickly
• Maintain technical documentation

Incident & Problem Management

Required Skill and Qualification

Seniority level

Employment type

Job function

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