Senior P2P Manager

Add expected salary to your profile for insights

Danone Asia & Service Delivery Centre-Kuala Lumpur is an organization delivering unparalleled service experiences across China, North Asia & Oceania (CNAO) and India-South East Asia (ISEA) geographies with the mission to be the BEST IN CLASS by enhancing the experience at every touchpoint, driven by our dedication to quality and innovation for our valued Danoners, customers and suppliers.

We are seeking an experienced Senior P2P Manager , responsible for ensuring timely resolution of operational support requests from both internal and external customers. The role also oversees compliance with P2P processes, safeguarding Danone’s reputation and managing relationships with key stakeholders.

Responsibilities

Internal and External Query Management

• Oversee a team of support specialists dedicated to resolving P2P internal / external queries and providing top‑notch customer service.
• Ensure prioritization and assignment of incoming inquiries and issues to the team based on urgency, complexity and efficiency.
• Monitor and report on team performance metrics, including response time, resolution time and customer satisfaction.
• Ensure adherence to company policies, industry regulations and compliance standards in P2P processes.
• Implement and maintain internal controls to prevent fraud, errors and non‑compliance.
• Coordinate with internal and external auditors to provide required documentation and support for financial audits.

Process and Technology Improvement

Communication and Stakeholder Engagement

Danone is committed to creating and living an inclusive & diverse environment, fostering growth as a business, as teams, as members of communities & as individuals. We recognize diversity as an asset and ensure all employees and applicants receive equal opportunity.

For more information, please visit our website at careers.danone.com

#J-18808-Ljbffr