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Credit Recovery Executive

Credit Recovery Executive

Grupo CCRMalacca City, Malacca, Malaysia
30+ hari lalu
Penerangan pekerjaan

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This range is provided by Grupo CCR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

  • Execute debt recovery strategies in alignment with CCR Networks' established procedures and industry best practices to maximize recovery rates.
  • Conduct thorough risk assessments of delinquent accounts, utilizing available data and communication to determine the most effective recovery approach.
  • Initiate contact with debtors via phone, email, and written correspondence, employing strong communication and interpersonal skills to negotiate repayment plans and resolve outstanding balances.
  • Maintain accurate and detailed records of all collection activities, including communication logs, payment arrangements, and account updates, within the company's CRM system.
  • Collaborate with internal teams, including legal and compliance, to escalate complex cases and ensure adherence to all relevant regulations and ethical standards in debt recovery practices.
  • Monitor debtor payment performance and proactively address any deviations from agreed-upon repayment plans, implementing appropriate follow-up actions to minimize further delinquency.
  • Prepare regular reports on collection progress, highlighting key performance indicators such as recovery rates, outstanding balances, and collection costs, to inform management decision-making.

Job Requirements

  • Possess a minimum of Secondary / SPM / 'O' Level certification, demonstrating a foundational level of education.
  • This is an entry-level position; fresh graduates are encouraged to apply, providing an excellent opportunity to begin a career in credit recovery within the Consumer Products / FMCG sector.
  • Demonstrate proficiency in computer usage, including basic software applications, to effectively manage and document credit recovery activities.
  • Exhibit strong communication and interpersonal skills to effectively interact with debtors and internal stakeholders, ensuring professional and courteous engagement.
  • Must be fluent in Bahasa Malaysia and possess a working knowledge of English to facilitate clear and effective communication with a diverse range of individuals.
  • Display an energetic and proactive approach to credit recovery, demonstrating a commitment to achieving targets and resolving outstanding debts.
  • Ability to assess and evaluate risk associated with debt recovery cases, contributing to informed decision-making and strategic recovery efforts.
  • Adhere to CCR Networks' established debt recovery processes and ethical guidelines, maintaining the company's reputation and ensuring compliance with industry regulations.
  • Willingness to work onsite in Melaka, contributing to a collaborative and supportive team environment within the company's established branch network.
  • Maintain accurate and up-to-date records of all credit recovery activities, ensuring data integrity and facilitating efficient reporting.

    • Job Benefits

  • Annual Leave
  • EPF
  • Health Insurance
  • Medical Leave
  • SOCSO
  • Compassionate Leave
  • Company Activities

    • Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Production

    Industries

    Transportation, Logistics, Supply Chain and Storage

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