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Logistics Executive

Logistics Executive

DHL Supply ChainSelangorMalaysia, Selangor, Malaysia
12 jam yang lalu
Penerangan pekerjaan

Key Responsibilities

  • Act as the primary contact point for assigned customers, ensuring prompt and professional handling of inquiries and service requests.
  • Monitor, track, and resolve backlog shipments by working closely with warehouse operations, transport, and forwarders.
  • Manage and resolve customer complaints by investigating issues, providing corrective actions, and ensuring timely closure.
  • Liaise with freight forwarders, carriers, and other external partners to ensure smooth shipment flow and on-time deliveries.
  • Create and verify the Commercial Invoice and Packing List (CIPL) and other required shipping documents.
  • Arrange international shipments (by sea, air, or land), book space with freight forwarders or shipping lines, and track shipments to ensure timely delivery.
  • Coordinate with internal warehouse and operations teams to ensure customer requirements are met within agreed SLAs.
  • Prepare and provide regular service performance reports, highlighting key trends, issues, and improvement opportunities.
  • Pre-declare customs permits and manage the submission of necessary documents for customs clearance to ensure smooth international operations.
  • Resolve any issues related to shipment delays or damages, and ensure all goods are delivered correctly to the customer's destination.
  • Maintain accurate and up-to-date customer records, service logs, and communication history.

Qualifications & Requirements

  • Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • 2–4 years of experience in customer service, client management, or logistics operations, preferably within warehouse or freight forwarding environment in bonded warehouse operation
  • Strong communication and interpersonal skills with the ability to build positive relationships with customers and stakeholders.
  • Knowledge of customs declaration, warehouse operations, and freight forwarding processes and handling Dangerous Goods (DG).
  • Proficient in MS Office applications (Excel, PowerPoint, Word); experience with WMS / TMS is an advantage.
  • Must be willing to be based at Port Klang Free Zone, Pulau Indah.
  • #J-18808-Ljbffr

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