QA Executive
AlphaiotabpoMuar, Johor, Malaysia7 hari lalu
Penerangan pekerjaanReview and assess telemarketing sales calls based on predefined quality standards. Identify strengths, areas for improvement, and trends in sales conversations. Ensure compliance with company policies, sales scripts, and regulatory requirements. Conduct regular call calibration sessions with sales teams and management. Provide detailed, constructive feedback to sales agents on call performance. Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement. Conduct one‑on‑one coaching sessions and group training workshops. Design interactive role‑playing exercises and real‑time call coaching. Analyze sales call data and conversion rates to identify improvement opportunities. Collaborate with the sales team to refine sales scripts and strategies. Work closely with team leads and managers to implement performance enhancement plans. Track training effectiveness through KPI improvements and agent feedback. 2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling). Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required. Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement. Proven experience in sales quality assurance, sales coaching, or telemarketing. Strong understanding of sales techniques, objection handling, and customer psychology. Excellent analytical skills to assess call quality and provide actionable feedback. Strong communication, coaching, and interpersonal skills. Experience using QA tools, CRM systems, and sales analytics software is a plus. Ability to conduct engaging training sessions and motivate sales teams. Review and assess telemarketing sales calls based on predefined quality standards. Identify strengths, areas for improvement, and trends in sales conversations. Ensure compliance with company policies, sales scripts, and regulatory requirements. Conduct regular call calibration sessions with sales teams and management.
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- .and lots more!
Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!
What would you be doing :
Quality Assurance
Sales Training & Coaching
Performance Improvement
To be successful in this role, you will need to have :
Keen to understand more?
Send your resume to today and lets chat!
Please be informed that shortlisted candidates will be contacted by our Malaysian Recruitment Team.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Qa Executive • Muar, Johor, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Senior Software Engineer - AI Training Review Layer (Python)
G2i Inc.Batu Pahat, Johor, Malaysia Senior Software Engineer - AI Training Review Layer (Python).Be among the first 25 applicants.For the complete list of accepted locations,.
We are currently accepting a limited number of new candida...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Executive, Quality Assurance & Operation
SingtelMalacca City, Malacca, Malaysia Quality Assurance & Operations Executive.This function focus on manual test execution and incident / order flow validation, driving a scalable and efficient delivery model.
Execute manual test cases a...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Execution & Enablement Manager APAC
dLocalMuar, Johor, Malaysia Execution & Enablement Manager APAC.Join to apply for the Execution & Enablement Manager APAC role at dLocal.Local enables the biggest companies in the world to collect payments in 40 countries in ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Senior Software Engineer
Infineon TechnologiesMalacca City, Malacca, Malaysia Act as the local and global Application Owner (AO) for assigned Material Handling Automation (MHA) applications.Serve as the technical lead for the local team, providing software technical expert c...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Software Engineer, AI Model serving - Kuala Lumpur, Malaysia
Clutch CanadaMalacca City, Malacca, Malaysia PLEASE APPLY THROUGH THIS LINK : .The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify’s text-to-speech products to turn whatever ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
QA / QC Manager - Data Center
Turner & TownsendKebun Baharu, Johor, Malaysia QA / QC Manager - Data Center at Turner & Townsend.Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real e...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Staff Engineer Robustness and Qualification Methodology
Infineon TechnologiesMalacca City, Malacca, Malaysia We are seeking an experienced Automotive Package Development Engineer to support and review package development projects in alignment with automotive development goals.
This role involves method and...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior AI / ML Engineer
Wallaroo.AIBatu Pahat, Johor, Malaysia AI and help us build the next generation of enterprise AI inference software! Wallaroo.AI is on the hunt for a Senior AI / ML Engineer to push the boundaries of state‑of‑the‑art inference capabilitie...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Senior Software Engineer, AI Model serving - Kuala Lumpur, Malaysia
SpeechifyMuar, Johor, Malaysia Senior Software Engineer, AI Model serving - Kuala Lumpur, Malaysia.Speechify Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Join or sign in to find your next job.Senior Software Enginee...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior QA Engineer
TokuMalacca City, Malacca, Malaysia Join to apply for the Senior QA Engineer role at Toku.At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises.We provide ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
QC Executive
KerryKebun Baharu, Johor, Malaysia Quality Control Executive – Kerry.Kerry is the world’s leading taste and nutrition company for the food, beverage and pharmaceutical industries.
Every day we partner with customers to create healthi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Executive, Production Planning (2-year Contract)
Universal Robina CorporationBatu Pahat, Johor, Malaysia Grow Beyond UR Job with URC! Create UR journey in a workplace where your growth goes beyond UR job.Thrive in an environment filled with fun, collaboration, and fulfillment as we delight everyone wi...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
- Dinaikkan pangkat
(WFH) Quality Assurance Executive
AlphaiotabpoBatu Pahat, Johor, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Tunjukkan lagiKemas kini terakhir: 27 hari yang lalu
- Dinaikkan pangkat
Executive, Quality Assurance & Operation
Singtel GroupMalacca City, Malacca, Malaysia Select how often (in days) to receive an alert : .Executive, Quality Assurance & Operation.Quality Assurance & Operations Executive.
This function focus on manual test execution and incident / order fl...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Senior Software Engineer
Infineon Technologies AGMalacca City, Malacca, Malaysia Act as the local and global Application Owner (AO) for assigned Material Handling Automation (MHA) applications.Serve as the technical lead for the local team, providing software technical expert c...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior SAP Transformation Consultant
EPI-USE Labs GmbHMalacca City, Malacca, Malaysia Role : Senior SAP Transformation Consultant.We are seeking Advanced Consultants with a strong interest and aptitude in solutions architecture.
Role holders will be Subject Matter Experts across relev...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
QA Executive
AlphaiotabpoMalacca City, Malacca, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Site Reliability Engineer - Based in Johor Bahru
Arvion ServicesKebun Baharu, Johor, Malaysia Site Reliability Engineer – Johor Bahru.Site Reliability Engineer – Johor Bahru.As a Site Reliability Engineer (SRE), you will play a key role in maintaining the reliability and performance of crit...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu