Customer Service Team Lead Mandarin

Senior Recruitment Consultant II APAC – Urgent Hiring

Role : Team Lead – Senior Recruitment Consultant II

Shift : Rotational

Location : Shah Alam, Selangor, Malaysia

Languages : Mandarin, Japanese, Korean, Thai

Team Leader Job Responsibilities

• Directs, administers and controls the day‑to‑day operations and activities of facilities and programs in an assigned area.
• Provides leadership, support and guidance to facility management.
• Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Participates in the implementation of divisional and company initiatives and strategies.
• Practices cost containment strategies, maintaining profitability and growth of area.
• Directs and oversees the business of the assigned facilities within a defined area through effective leadership and management of customer service, quality care, marketing, and responsible fiscal management.
• Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service and Sales

Industry

Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at DevloiT by 2x

#J-18808-Ljbffr