Customer Service Team Lead
Hytech Consulting ManagementKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanBachelor's degree in business study or any related field. Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity. Have experience in resolving customer inquiries and handling complaints. Proven track record of training CS new joiners and quality control management. Ability to work in a fast-paced environment and adapt to changing priorities. Proficiency in Zendesk and CS CRM system will be an added advantage. Knowledge of the fintech industry will be an added advantage.
Responsibilities
- Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service.
- Conduct regular team meetings, provide constructive feedback, and facilitate professional development.
- Set and maintain high standards for customer service, ensuring that the team meets or exceeds customer satisfaction targets.
- Handle escalated customer issues and ensure prompt resolution.
- Foster open communication within the team and across departments.
- Act as a liaison between the customer service team and other departments to address issues and streamline processes.
Qualifications and Requirements
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Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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