Staff Specialist, SC Customer Service (Mandarin)

Overview

Work as customer service representative with international key accounts in a modern, global Supply Chain environment. Responsibilities

Proactive Order Management & close monitoring of order book and shipments Ownership of end-to-end operational customer interaction and demand fulfillment Strong customer advocate while fostering the company's best interests into account Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets Professionally handle customer escalation and allocation scenarios Collaborate and provide cross-functional support in customer related matters in a dynamic working environment Qualifications & Skills

Minimum 3-5 years related working experience in supply chain customer service Must be fluent in business English and Mandarin to effectively communicate with our diverse client base and stakeholders (able to read, write and speak) Candidate must have at least a Bachelor’s Degree or equivalent or higher ERP (SAP) proficiency is mandatory High proficiency in CRM (Salesforce), EDI and Microsoft tools Proven customer support experience in International Supply chain Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled) Good customer-facing skills, conversational proficiency and active listening Excellent written and verbal communication skills for effective interaction Entrepreneurial drive and with excellent problem-solving capabilities Ability to multi-task, prioritize and manage time effectively Flextime availability required and ability to teamwork in a dynamic environment

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