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Job Description Summary
Our Account Manager is expected to work closely with the respective Strategic Account Leader and play a strategic role in managing high impact opportunities within the sales channel vertical. The success of this role will rely largely on your ability to maintain key relationships, and lead the execution of critical processes within the sales process.
Responsibilities
- Maintain Strategic Relationships with Our Key Customer Accounts
Proactively engage with existing customers to maintain strategic relationships
Anticipate potential service problems and actively work towards addressing themConsolidate related data on customer satisfaction to drive better solutioning and recommendationsUnderstand the assigned account’s strategic priorities and develop appropriate value-added programs with a focus on holistic solution sellingOngoing Fulfillment and DeliveryAccountable for regular order-taking, fulfilment, and delivery post-conversion for assigned accounts
Provide insights on sales strategies to better meet customer needs, prioritising holistic solution sellingManage Distributor PerformanceCultivate and build strategic relationships across distributors to ensure fulfilment of customer orders
Provide functional leadership to distributor salesforce teams in day-to-day demand generationTrain and motivate distributor salesforce teamsProvide Insights on Sales Landscape and ForecastProvide insights to sales forecasts as inputs into demand planning and SIOP processes
Analyse sales and industry trends and make recommendations to the SAL to meet long-range planning needsKey Requirements
Extensive experience and knowledge of the clinical and life sciences markets with strong business acumenBachelor’s Degree in Business / Marketing / Biological / Medical Sciences / Medical TechnologyMinimum 3+ years of relevant sales and / or accounts management experience, preferably in a multinational pharmaceutical or healthcare companyPreferably 3+ years of sales experience in public hospitalsExperience with Life Sciences and Medical Segment / Diagnostics and Medical Consumables Products / Hospital LabsAbility to build collaborative relationships and influenceAdaptable communicator able to work with all levels of staff / leadership (internal and external)Strong business acumen with the ability to translate data into meaningful insights and recommendationsDelivers a clear, compelling, and shared vision focused on customer delightSelf-motivated, customer-focused and results-orientedSelf-driven, with continuous improvement mindsetExcellent command of Bahasa and English (written and spoken)Note : BD prioritizes on-site collaboration; most roles require a minimum of 4 days in-office per week. Remote or field-based arrangements will be indicated in the job posting.
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Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, sexual orientation, gender identity or expression, genetics, disability, or veteran status, or any other protected status.
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