Customer Service Specialist, Johor Bahru Branch

Overview

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Job Summary : Act as a liaison, provide product / services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction for both Conventional and Takaful insurance services.

Responsibilities

• Welcome customers as they arrive at the branch.
• Perform customer verification and due diligence when required.
• Attend and process queries / requests by customers and agents promptly. If necessary, escalate unresolved queries to the designated department / headquarter for further action immediately.
• Take the extra mile to engage customers and agents.
• Proactively contribute feedback / suggestions for improvement on any service gap detected.
• Provide product or service information to customers.
• Help to generate sales leads whenever possible.
• Handle queries on policy loans, withdrawal, surrender and other non-forfeiture options and carry out conservation of these cases as and when appropriate.
• Administer the correct forms to customers and agents and advise the correct process / procedures and requirements.
• Ensure all forms / documents are duly completed and signed prior to submission for processing.
• Perform scanning for all customer service-related documents.
• Undertake any other functions or assignments as instructed by superior and management.

Role Details

Qualifications & Requirements

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We welcome everyone and strive for a diverse employee base to reflect our customers. We are committed to continuous improvement and offer access to training and development opportunities. We encourage volunteering and community involvement. Our company culture is a top priority and we are Great Place To Work certified.

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