Customer Care Executive - MY

Overview

Zenyum Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Customer Care Executive - MY role at Zenyum .

The Customer Care team is responsible for ensuring that all Zenyum customers attain best in class experience through their journey with our invisible braces and our consumer products line.

You will be the primary contact point with our customers to attain that picture perfect Instagram worthy smile. Join our team as we look to spread smiles across, and make Asia Smile More!

Responsibilities

• Provide personalised customer care to both existing and new customers of our products.
• Be the main point of contact for all customer queries through various channels like website support, social channels, live chat, calls and emails.
• Solve customer escalations and enquiries and use internal systems to arrive at the best in class customer resolution times.
• Provide timely and accurate feedback to internal teams to improve our products and overall customer satisfaction.
• Cross-sell and upsell Zenyum's dental products and services to the existing pool of customers.

Requirements

Seniority level

Employment type

Job function

Industries

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