Executive, Technical Service - Admin

Job Description

Goals and Responsibilitiesfor both Clinical, Life Sciences& Micro Teams

• FulfillCustomer’s & Internal Stake Holder'sNeeds&Satisfaction.
• Manage& processspare part purchase requestsand warranty claimssubmittedby engineers.
• Collaborate with the Procurement teamto ensuretimelyshipmentarrivals, andensurethat allpurchased,and warranty claim parts are dispatched totowerupon arrival.
• Inform relevant service admin team members and engineers of the arrival of spare parts.

Order Processing

• Process customer orders and enter Sales Orders into SAP for spare parts and services, ensuring accuracy in relation to the Purchase Order (PO).
• Manage and update Service Contract details in SAP and maintain accurate information in the Customer Equipment Card (CEC) system.
• Coordinate product deliveries by liaising with the Supply Chain department to arrange logistics as required by customers, engineers, or the sales team.

Compliance Management

• Ensure departmental adherence to ISO and GDPMD standards.Managecustomer inquiriesand reply withina specifictime frame.
• Manage inventory accuracy for spare parts and service toolsaccording to the Master List Data.
• Update service calls(closed calls)based on engineers' submitted reports and make necessary stock adjustments in SAPif any.
• Maintain, follow-upwith engineerandupdatetraining records to ensure compliance with departmental ISO qualityobjectives.

Reporting

• Prepare andsubmitmonthly reports, including the PPM service call report, inventory aging report, overdue service call report, ISO qualityobjectivereport, and AbbVie monthly report.
• Extract monthly PPM calls from SAP.Createservice call in SAPand sendthe extracted fileto Team Leaders(both entities)for job assignment and planningaccordingly.

Requirements

• Diploma or higher qualification.
• 2-5 years of relevant administrative experience. Experience in this field will be an added advantage.
• Communication and Problem-Solving :
• Good verbal and written communication skills.
• Demonstrated problem-solving skills with the ability to adapt to new challenges.
• Quick learner with the capacity to understand and apply new concepts and processes efficiently.
• Proficient in advanced administrative tools and software. SAP or CRM knowledge will be an added advantage.
• Ability to prepare, analyze data effectively and generate comprehensive reports.

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