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Clients Account Manager
SB Plus Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia9 jam yang lalu
Penerangan pekerjaanCoordinate with relevant departments to resolve matters effectively and ensure client satisfaction. Provide feedback and recommendations to improve internal SOPs and service efficiency. Liaise with property investors and developers to maintain strong business relationships. Community & Engagement Management Conduct market research to identify short-stay potential and investment opportunities. Generate ROI reports and share performance updates with investors. Plan and send festive greetings, appreciation gifts, and other engagement activities to strengthen client relationships. Reporting & Analysis Support management with data and insights to enhance investor experience and portfolio performance. Proven experience in customer service, sales support, or administrative roles. Strong organizational and multitasking skills with attention to detail. Excellent language skills in English, Mandarin and Malay to ensure smooth communication with clients and vendors. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic bookkeeping. Ability to work in a fast-paced environment and handle customer interactions professionally.
Overview
We’re hiring a Clients Account Manager (Mandarin Speaking / Writing) to support the sales team by handling and managing customer interactions, and ensuring smooth coordination between departments. This role requires excellent communication, organization, and problem solving skills to enhance customer satisfaction and support business growth.
Location : Jalan Ipoh, Kuala Lumpur
Job Responsibilities
- Client Relations & Issue Resolution
Handle client inquiries, issues, and complaints promptly and professionally.
Develop and manage content for the Investor Club and other community initiatives.
Prepare accurate and timely Investor Rental Return Reports and related documentation.
Qualifications & Requirements
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