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Guest Service Agent

Guest Service Agent

CHM HotelsGeorge Town, Penang, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

Hotel Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Qualifications

  • Experience in customer service
  • Experience in the hotel industry
  • Ability to manage reservations, payments and guest information
  • Fluency in languages as relevant
  • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Guest Service Agent • George Town, Penang, Malaysia

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