Inhouse Telesales

Overview

• Win Potential Customers : Initiate call conversations with potential customers, emphasizing Postpaid upgrade campaigns, and persuading them to upgrade their plans.
• Smart Probing : Engage with customers effectively, employing smart probing techniques to understand their pain points and needs, ultimately leading to successful sales closures.
• Customer-Centric Approach : Actively listen to customers, empathize with their concerns, and offer appropriate solutions based on available offers and products.
• Stay Informed : Keep up-to-date with the latest technologies, products, and offerings to provide accurate and relevant information to customers.
• End-to-End Closure : Ensure complete resolution of customers\' requests, handling all aspects of their inquiries, and escalating complex issues to supervisors when necessary.
• System Testing : Regularly test the systems and hardware used in telesales operations, providing feedback on their usability and efficiency.
• Feedback Mechanism : Offer constructive feedback on training materials and any other related materials used in the telesales process, including accessibility considerations like Braille printouts.
• Innovative Ideas : Proactively propose innovative ideas and strategies to achieve the goals set for the telesales focus group.
• Voice of Customers : Gather and relay the Voice of Customers (VOC) to the project team, highlighting customer feedback, preferences, and suggestions for improvement.

BASIC REQUIREMENTS

BASIC REQUIREMENTS

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions :

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Contact Center Sales Representative

#J-18808-Ljbffr