Principal Technical Consultant

Overview

Connecting talent with ACI Worldwide's opportunities. Join the Team Making Possibilities Happen. If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. As a Principal Technical Consultant (BASE24 eps) in Malaysia, you will join a diverse, passionate team dedicated to making possibilities happen in the payments industry.

This role's purpose is to ensure new and existing ACI customers receive first-class delivery service aligned with expectations and contractual agreements. It focuses on identifying and developing customer solutions using company products, outsourced services, and proprietary tools / techniques. It involves defining needs, crafting project delivery plans, and serving as a trusted consultant. Performance is evaluated based on utilization (billable hours) and the successful implementation of tailored solutions.

Responsibilities

• Analyze client’s business needs, integrate client’s business strategies, and recommend appropriate information technology solutions utilizing ACI’s methodologies.
• Conduct analysis of corporate objectives, critical success factors, business functions and processes.
• Plan, integrate and manage the implementation of new technology.
• Solve highly technical and complex problems for projects.
• Guide and provide ultimate technical direction for projects.
• Support regional product business development and sales efforts for a particular territory, industry or account.
• Meet with prospective, current and former clients describing and defining ACI’s services as they relate to the area of specialty.
• Demonstrate advanced technical knowledge and understanding of the product set and business knowledge.
• Guide customers with their implementation efforts to ensure successful product adoption.
• Anticipate risks or business situations and take action to prepare for mitigation actions and contingencies.
• Identify information needed to clarify risks, seek it from appropriate sources, and use questioning to gather it.
• Perform other duties as assigned.
• Understand and adhere to corporate policies, including the ACI code of ethics and global information security.

Knowledge, Skills, and Experience

Benefits

In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. To learn more about ACI Worldwide, visit our website at

ACI Worldwide is an AA / EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

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