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Customer Service Representative (Live Chat)

Customer Service Representative (Live Chat)

Unity Sphere Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Who We AreWe are a fast-growing cloud services company with clients across Asia. Our Customer Support Analyst (Mandarin Speaker) team is not just about Live Chat—it’s about handling data, solving problems, and helping the company run more smoothly.

If you’re looking for a job that doesn’t involve phone calls or sales, but lets you gain knowledge in data and systems—you’ve found the right one!

Work Location : Sunway Velocity (3 minutes’ walk to the LRT station, convenient transportation)Evening / Weekend / Public Holiday shifts can be done from home.

Salary & Benefits : RM 3,500 – RM 5,000Glasses subsidy, annual medical check-up, 13th-month bonus, yearly salary increment opportunities

Working Hours (Shift-based) : Morning Shift : 9 : 00 AM – 6 : 00 PMEvening Shift : 5 : 00 PM – 12 : 00 AM Two rest days per week Evening, weekend, and public holiday shifts can be worked remotely

Job Highlights :

  • Purely Live Chat support—no phone calls (low stress)
  • Work with customer data, sales records, and more
  • Exposure to real cloud platform operations
  • Comprehensive training provided—no worries if you lack experience
  • Company is expanding—growth and promotion opportunities
  • Flexible shifts, partial remote work available

Job Responsibilities :

  • Online Customer Support (Live Chat only)
  • Handle customer inquiries in Chinese and English via Live Chat
  • Assist with top-ups, renewals, and billing inquiries
  • Provide clear, accurate, and prompt responses
  • Data & System Operations
  • Track customer accounts, discounts, and transaction records
  • Use Excel for reporting, reconciliation, and anomaly checks
  • Organize customer data to support team decision-making
  • Process Optimization
  • Record common customer issues and help improve SOPs
  • Suggest improvements to make processes smoother and enhance customer satisfaction
  • (Apply now at #J-18808-Ljbffr

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