Customer Service Representative

Overview

Job Title : Sales Support & Customer Engagement Specialist

Responsibilities

• Conduct 80 to 100 outbound calls daily to assist sellers and promote their store performance.
• Provide effective advice to sellers on enhancing their store performance, adhering strictly to the quality call flow process and pitching tools.
• Monitor seller performance trends and offer strategic recommendations to maximize revenue.
• Build rapport and maintain ongoing engagement with sellers through warm support and personalized communication.
• Demonstrate accountability by returning calls promptly and respecting sellers’ time.
• Adjust communication approach based on the seller’s current phase and needs.
• Escalate issues outside of scope or support to the appropriate channels.
• Contribute to team success by meeting daily targets and objectives.
• Foster sustainable relationships of trust through open, interactive communication.
• Follow established communication procedures, guidelines, and policies.
• Comply with all zero-tolerance policies and standard operating procedures on both client and CNX sides.
• Manage emotional responses and stress effectively while remaining adaptable to changing situations and priorities within the e-commerce business landscape.

Qualifications

Expected Onboarding date : Mid of Oct-25

Location : Cyberjaya, Selangor

Remuneration package : RM3,500 Base Pay.

#J-18808-Ljbffr