Customer Experience Executive

This job is about connecting with customers and partners to help solve their issues. You might like this job because it lets you showcase your communication skills and make a positive impact on people's experiences every day!

To interact with Business Partners & Customers (internal & external) to address their concerns and needs, by delivering accurate and professional customer experience at all times.

Key Responsibilities

• To be responsible in handling Business Partners in the State / States with regards to Cuckoo Air Conditioning installation process and progress (end to end process).
• To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - OWN program by Cuckoo.
• To effectively manned the respective States installation and ICS cases.
• To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.
• To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.
• Consistently monitor performance of all Business Partners in the aspects of :

a) quality of work for all installation job

b) quality / standards of work performed during each re-visit for ICS cases.

Qualifications

Skills

Company Benefits

Medical Benefits and Insurance Coverage

All employees are entitled to the benefits, subject to the company’s policy.

Insurance Coverage

All confirmed employees are covered under the hospitalization and surgicalinsurance plan subject to confirmation.

Lunch Hours

Employees are allowed a two-hour break on Friday.

Company Gathering

Team Building, Bonding and Eating Gatherings.

Yearly increment and Performance Bonus

Salary increments and bonuses may be given at the discretion of the Company and shall be based on the company and the employee’s performance.

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