Manager, Non-Motor Liability Claims

Overview

A hands-on leader with a genuine passion for claims handling , responsible for delivering prompt, fair, and high-quality claims services to ensure customer satisfaction. The role requires strong technical knowledge, sound judgment, and adherence to company policies, procedures, and regulatory standards.

Responsibilities

• Review, verify, and approve claim recommendations within assigned authority limits, ensuring compliance with company guidelines and procedures.
• Process and escalate claims exceeding authority limits to the relevant superior for approval.
• Supervise and guide team members to ensure claims are handled in accordance with the Company’s Claims Service Standards and Bank Negara Malaysia’s Guidelines on Claims Settlement Practices.
• Manage claims professionally to uphold the Company’s reputation for fairness, quality service, and customer satisfaction.
• Oversee and approve reserves for new and adjusted claims within authority limits, ensuring accuracy and adherence to company practices.
• Authorize claims payments within authority limits and escalate those exceeding limits as required.
• Conduct periodic reviews of outstanding claims (at least annually) to ensure adequate reserves and timely follow-up on pending matters.
• Drive prompt settlement of claims to maintain a low outstanding ratio.
• Continuously review and enhance claims procedures and workflow for greater efficiency and effectiveness.
• Handle correspondence, inquiries, and complaints promptly and professionally to achieve timely resolution.
• Engage with service providers, intermediaries, and clients to resolve issues and facilitate early settlement.
• Monitor claims trends and highlight adverse developments or areas of concern to the Head of Department / Section Head.

Job Specification

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