Overview
- Maximizes revenues through pro-active action (upselling)
- Produces check and receive payment to settle the payment
Operational Responsibilities
Guest ServiceLead customers to their tables
Present menus to patrons and answer questions about menu items, making recommendations upon requestInform customers of daily specialsWrite patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staffTake orders from patrons for food or beveragesServe food and / or beverages to patrons; prepare and serve specialty dishes at tables as requiredCheck with customers to ensure that they are enjoying their meals and take action to correct any problemsRemove dishes and glasses from tables or counters, and take them to kitchen for cleaningClean tables and / or counters after patrons have finished diningPrepare hot, cold, and mixed drinks for patrons, and chill bottles of wineExplain how various menu items are prepared, describing ingredients and cooking methodsPrepare tables for meals, including setting up items such as linens, silverware, and glasswareProductConstantly up keep the cleanliness of the restaurant
Well informed about the menus and other aspects of the hotelEnsure all products have a valid expiry dateGeneral
Follows rules and regulations as per the hotel standardComplies with grooming standardsEnsure work area is manned at all timesMarketing Responsibilities
Ensure all the daily special and special meals is recommended to the guestEnsure wine up selling is done to every guest on every mealPersonnel and Training Responsibilities
Attends daily briefingsConstantly strive to acquire new knowledge#J-18808-Ljbffr