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Process Executive - Japanese / Mandarin Speaker

Process Executive - Japanese / Mandarin Speaker

CognizantSepang, Sepang, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

Role : Process Executive - Japanese / Mandarin Speaker

Location : KL, Malaysia (Remote)

Job Summary :

Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. We manage 24 / 7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.

Responsibilities

  • Data entry : Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met :
  • Quality : Ensuring quality outputs and meeting required AHT / KPI / SLA
  • Knowledge : Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.
  • Proactiveness : Proactively raise any discrepancies, issues or bugs.
  • Efficiency : Meeting datelines for any given project or task

Essential Skills

  • (Japanese and Mandarin) proficiency : Advance level in speaking, reading and writing.
  • High English language fluency is a requirement as all tools, communications, documentations and training are all in English.
  • Have a good understanding of all forms of public transport.
  • Skilled researcher and comfortable using a variety of online sources in various languages.
  • Good communication skills.
  • Keen attention to detail and very meticulous.
  • Self-motivated and responsible.
  • Able to maintain positive attitude and attention to detail when performing repetitive tasks
  • Adaptable and able to learn new projects and processes.

    • Nice to Have Skills

  • Customer service background (Communications team) preferred, but not necessary.
  • QGIS skills preferable.
  • Second language (if required as per Project Scope above).
  • MAC OS X experience preferred
  • Incident management experience is a big plus
  • 1-year technical support or other problem-solving experience preferred, not necessary

    • Qualifications

    Graduation / 13 years of education is the minimum qualification requirement

    Travel

    Travel MAY BE required for first day induction and device collections. Compulsory to relocate to Kuala Lumpur.

    About Cognizant

    Cognizant (Nasdaq : CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we\'re improving everyday life. See how at or @cognizant.

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