Executive, Customer Experience (Cantonese Speaking) - Open for fresher

Requirements :

We would love to hear from you if…

• SPM / 'O' Levels or higher / Preferably Diploma qualification and above
• Fresh graduates are encouraged to apply
• At least 1 year of experience in E-Commerce, Business Administration and / or Marketing would be a big advantage
• Good organization, attention to detail, good time management and takes initiative
• Excellent interpersonal and communication skills
• Proficient in English, Mandarin & Cantonese, both written and verbal
• Proficiency in MS Office including Word and Excel
• Able to work shifts (including weekends, and public holidays)
• Shift Working Hour :
• A : 07 : 00~16 : 00
• B : 10 : 00~19 : 00

Scopes : Job Responsibilities

The Customer Service Executive is responsible for providing exceptional customer service and onsite assistance. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like improving user experience, increasing website traffic and sales, and developing brand loyalty.

You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Responsibilities

Experience Required : Min 0 Year / s