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installation & service manager

installation & service manager

Versalink GroupKlang, Selangor, Malaysia
9 jam yang lalu
Penerangan pekerjaan

Requirements

  • Experience in logistics, operations, or project coordination (preferably in furniture or interior fit-out industry).
  • Strong organizational and problem-solving skills.
  • Good communication and customer service abilities.
  • Ability to manage multiple teams (in-house and outsourced).
  • Willingness to visit customer sites when needed.

Key Responsibilities

1. Delivery & Logistics Coordination

  • Plan, schedule, and oversee delivery of office furniture to customer sites.
  • Coordinate with warehouse and logistics teams to ensure accurate loading and dispatch.
  • Track and monitor delivery schedules to ensure timely completion.

    • 2. Installation Management

  • Assign and supervise in-house installation teams.
  • Engage, brief, and manage third-party installation contractors when required.
  • Ensure installation is completed according to design, safety, and quality standards.

    • 3. Customer Service & After-Sales Support

  • Act as the main point of contact for customers during delivery and installation.
  • Handle and resolve customer complaints related to delivery, installation, or product issues.
  • Work closely with the sales and production teams to provide solutions and follow-up service.

    • 4. Quality & Compliance

  • Conduct site checks before and after installation to ensure workmanship and customer satisfaction.
  • Report and escalate product defects, damages, or missing items to the factory.
  • Ensure compliance with safety regulations and company standards during installation.

    • 5. Coordination & Reporting

  • Maintain proper records of delivery and installation schedules.
  • Track outsourced jobs and evaluate contractor performance.
  • Provide weekly reports on completed jobs, pending issues, and customer feedback.
    • Buat amaran kerja untuk carian ini

    Service Manager • Klang, Selangor, Malaysia

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