Know the food menu / special promotions including preparation times, cooking methods, main ingredient and side dishes for the outlet(s) assigned.
Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
Checks daily mise-en-place, cleanliness and set-up before service.
Welcomes guests and assists in seating procedures.
Supervises and participates in serving food & beverage according to standards.
Assists the Host / ess in organizing reservations and table assignments.
Establishes and maintains strong customer relationships and actively promotes repeat business.
In Room Dining
Sets up In-room Dining service area on time before service and according to standards.
Takes In-room Dining orders, assists guests with recommendations and up-sells to increase the average check.
Inputs and settles order in the Micros system.
Ensures amenities are delivered, set-up and refreshed according to schedule.
Ensures functions are set-up timely and in accordance with event orders.
Communicate with kitchen with regards to dietary requirements and special requests.
Assists team with daily functions and duties such as serving coffee breaks, set ups / tear downs.
Ensures all signage at function entrance door is correct.
Welcomes all organizers in the function room and offers assistance in the absence of the Banquet Operations Manager.
Offers basic assistance with audio visual equipment as needed.
Ensure all daily changes are added to event orders and copies distributed as appropriate.
Supervises dinners and cocktails, assisting Team Members wherever needed.
Cashiering
Properly records all sales of food and beverages.
Prepares accounting for and handling of both the daily cash receipts as well as the Cashier’s House Fund.
Properly completes the Remittance Report and remit receipts in accordance with accounting procedures.
Properly completes the Restaurant Cashier’s Summary.
Accounts for all guest checks issued.
Accepts cash payments and makes correct change
Qualifications
Positions are open to all local and permanent residents of Malaysia only.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service, Sales, and Other
Industries : Food and Beverage Services
We are an equal opportunities employer and welcome applications from diverse candidates.
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Server • Kuala Lumpur, Kuala Lumpur, Malaysia